PLDT Home rolls out AI-powered customer support system, strengthens retail operations nationwide

John Y. Palanca, PLDT Senior Vice President and Head of Consumer Business

PLDT Home continues to accelerate its digital transformation initiatives as part of its long-term growth strategy, rolling out an AI-powered customer support platform across its Sales and Service Centers nationwide.

The initiative marks a significant milestone in the company’s broader transformation journey to deliver faster, smarter, and more seamless customer support. PLDT has partnered with global software and technology company Amdocs to develop the AI-powered system that enables real-time ticket diagnostics and resolution, helping to reduce customer wait times while improving the productivity and efficiency of frontline teams. This new platform is expected to save approximately 5,000 hours of customer waiting time per month once all features are enabled across PLDT stores nationwide. 

TechLife Powers Bigger Ideas with the Launch of the New TechLife Pad Plus 2

Giving students and young professionals more space to learn, create, and multitask every day

Every big idea starts somewhere, during late-night reviews, brainstorming sessions, creative projects, and daily school tasks. Keeping up with how today's generation learn, create, multitask, and unwind, TechLife introduces the new TechLife Pad Plus 2, giving more users more space and power to turn everyday moments into bigger ideas. 

The TechLife Pad Plus 2 was officially unveiled on May 21 through TechLife’s Facebook Page and TikTok account, bringing fans closer to the launch of the brand’s latest addition to the Pad series. The livestream featured rising reality show personalities Ashley Sarmiento and Rave Victoria, collectively known as “AshRave,” alongside host and courtside reporter Kyla Kingsu.

Built for Philippine Heat: nubia Neo 5 Series Keeps Gaming Cool Under Pressure

Summer in the Philippines doesn’t just test your endurance, it pushes your phone to its limits. Long gaming sessions combined with intense heat can lead to frame drops, lag, and inconsistent performance right when it matters most. 

The nubia Neo 5 Series is designed with that in mind. It comes with an advanced cooling system that helps manage heat more effectively, so performance stays steady even when things start to heat up. Across the series, this is paired with high refresh rate displays of up to 144Hz, dual gaming shoulder triggers, and large batteries built for extended play.

realme Teases New P4 Series Featuring the Philippines’ First 10001mAh Battery Smartphone

The lineup marks the first P Series devices available in the Philippines, designed for heavy use and long-lasting performance.

realme raises the bar anew in the battery race with the introduction of the realme P4 Series, the newest addition to its Letter Series lineup and the first P Series smartphone to officially arrive in the Philippines. Designed for Filipino users who are constantly gaming, streaming, scrolling, and multitasking throughout the day, the realme P4 Series focuses on delivering longer battery life, faster charging, and more dependable everyday performance.

Samsung Announces World-First Breakthrough in Fainting Prediction With Galaxy Watch

Joint study with Chung-Ang University Gwangmyeong Hospital demonstrates potential for early fainting detection using Galaxy Watch, paving the way for real-time warning systems

Samsung today announced that a joint clinical study with Chung-Ang University Gwangmyeong Hospital in Korea has successfully validated the ability to predict vasovagal syncope (VVS) with high accuracy by utilizing biosignals obtained from Galaxy Watch6.

Globe’s GFiber Prepaid Reaches 1 Million Subscribers, Leads in Prepaid Fiber Internet

Globe  announces that its Globe At Home GFiber Prepaid has reached 1 million subscribers, another milestone that reflects the growing trust of Filipino families in flexible, affordable, and reliable home internet. Built on a prepaid, no lock-up model, GFiber Prepaid empowers households to take control of their connectivity, making fast and dependable internet more accessible at a time when rising costs of living and energy challenges demand practical solutions.

With a 15% quarter‑on‑quarter growth in subscribers, this milestone represents millions of everyday moments powered by GFiber Prepaid.  This momentum was further fueled by higher‑value reloads, sustaining revenue growth in the prepaid fiber segment. Globe’s approach prioritizes profitable density over geographic sprawl, ensuring disciplined expansion through targeted customer acquisition. By balancing rapid scale with sustainable long‑term value, the company’s success reflects a deliberate strategy rooted in quality growth and customer relevance. 

Global AI Expert Tim Santos to Lead Strategic AI Masterclass for Philippine Business Leaders

As businesses worldwide pivot toward artificial intelligence, a critical gap remains between strategic interest and operational execution. To address this, Geeks On A Beach (GOAB) and Symph.co are proud to announce the AI Implementation Masterclass: Bridging the Gap from Strategy to Execution, taking place on May 22, 2026, in Makati.

🌍 Global Expertise, Local Impact

The masterclass will be led by Tim Santos, a veteran AI practitioner operating at the frontier of the industry. Based in London, Santos serves as a Director of Product at Graphcore—a global pioneer in AI hardware and a key innovator in the chip industry. As a UK-based Filipino and lead author of the Philippine AI Report 2025, Tim is bringing his experience from the heart of the global AI market to help the Philippines lead in AI adoption.

"A Silicon Valley playbook won’t just copy-paste to the Philippines," says Santos. "We’re taking the ground truth from 175 Philippine organizations and translating global best practices into local nuances. I’m here to help our local talent get maximum performance out of this technology and build an ecosystem that actually works for the Philippines.