Teleperformance and De La Salle-CSB partners for deaf inclusion in the workplace

Marking a groundbreaking step towards deaf inclusion in the workplace, Teleperformance (TP) in the Philippines and the De La Salle-College of Saint Benilde have formalized a partnership through a Memorandum of Agreement (MOA) signing at the TP Ayala site in December.

The partnership with the Benilde Deaf School (BDS) marks a pivotal moment in the journey of the first and largest Great Place to Work company towards advancing the organization’s diversity, inclusion, and equity (DE&I) policies. The MOA includes a comprehensive program to train Deaf interns and equip them with the necessary tools for their integration into the workforce. 

Teleperformance’s HR Diversity and Inclusion member Aileen Gay Sibal interprets for the executive leaders and the audience at the MOA signing event with Benilde Deaf School. 

Present in the momentous occasion was the newest Chief Executive Officer Rahul Jolly; joined by Chief People Officer Jeffrey Johnson, and VP for Human Resources, Communications and Marketing, Rachel Cacabelos. Among CSB’s representatives were Vice Chancellor for Academic Affairs, Angelo Marco Lacson, and OIC Dean of the School of Deaf Education and Applied Studies, Ana Kristina Arce. 

“Teleperformance is geared towards hiring more persons with disabilities in the coming years. This internship program provides a safe and inclusive workplace, while ensuring that our Deaf interns have the necessary resources they need to thrive in their respective careers,” said Chief People Officer & Chief of Staff Jeffrey Johnson, SHRM-SCP®. 

Over the years, TP has demonstrated a steadfast commitment to deaf inclusion. Notable achievements include hiring PWD employees and ensuring the presence of dedicated Filipino Sign Language (FSL) interpreters in corporate events. 

Through the introduction and empowerment of Deaf interns in the workplace, Teleperformance aims to hire more persons with disabilities in full-time positions. 

“Our Impact Sourcing team has been operating for more than a year. With the appropriate support, reasonable accommodations, fair policies, and a culture centered on inclusivity, persons with disabilities can surely flourish in the IT-BPM industry. The Deaf community at TP are proof that any PWD can succeed and thrive if a workplace is committed to its inclusive policies and programs,” said Aura Manalo, Impact Sourcing Supervisor and Lead of the TP Disability Inclusion Employee Resource Group (ERG). 

“For 2024, we will be engaging self-identified employees with disabilities with a series of empowerment sessions. We will also set sensitivity training and exercise to properly educate our teams and create a safe space for PWDs,” she added. 

For more information on Teleperformance and the organization’s DE&I campaigns, please visit www.teleperformance.com.