TP, a global leader in digital business services, today announced it has been named a Leader in the global 2026 ISG Provider Lens® Amazon Connect Ecosystem study for its ability to implement Amazon Connect to deliver measurable enterprise value through AI automation, intelligent analytics and industry specific accelerators.
TP was named a Leader for incorporating Amazon Connect with AWS AI, generative AI, Amazon Lex, Contact Lens and advanced analytics to deliver intelligent, enterprise-ready customer experiences. TP’s capabilities span conversational self-service, agent assistance, workforce optimization and journey analytics, supported by responsible AI governance and AWS-native security to improve resolution, efficiency, personalization and speed to value.
