At this year’s Globe Developers Conference (DevCon) 2025, the spotlight turned to how technology can make work simpler and more intuitive for every Ka-Globe. The Information Services Group (ISG) introduced DAISI, or Digital Assistant for IT Services and Inquiries, an AI-powered chatbot designed to help employees resolve common login issues in real time and inquire about IT Service requests.
DAISI was built to transform how employees interact with IT systems. As the number of tools and platforms continues to grow, the Automation Team recognized the need for a faster, more personal way to handle common support tasks. DAISI lets users check the status of their ServiceNow tickets, troubleshoot login problems, and ask immediate information about the top service requests directly through Google Chat. ServiceNow is Globe’s enterprise IT service management platform, used across the organization to track requests, incidents, and system updates.
