Globe strategy chief Nikko Acosta banners AI use in Oxford talk

Globe’s chief strategist recently showcased the company’s strategic use of Artificial Intelligence (AI) in enhancing business processes amid its expansion into a digital solutions platform in one of the world’s best academic institutions.

Nikko Acosta, Chief Strategy Officer at Globe and President and CEO of its adtech arm Brave Connective Holdings, Inc., addressed a class of business leaders from around the world at the University of Oxford's Diploma in Artificial Intelligence Program.

Other speakers at the event were Alice Tomlinson, Global Marketing Sourcing at the World Federation of Advertisers, and Marina Petrova, Head of GenAI at GMS, who contributed their perspectives on the evolving role of AI in global markets.

Among those in the audience were representatives from multinational giants including AWS, Microsoft, and Meta, focusing on the real-world applications of AI in Globe's operations. His talk resonated with the participants, sparking engaging discussions on the future of AI in global business practices.

Are you being spoofed? Here are telltale signs

Blink and you'll miss

Is your mobile phone being spoofed? There are signs, and you have just seconds to spot them.

Recents months have seen the rise of spoofing, a scamming method where fraudsters pretend to be your trusted brand and send you SMS geared towards collecting your sensitive information without your knowledge.

Spoofing uses a devious device called the International Mobile Subscriber Identity (IMSI) catcher or fake base station, which can be toted around or mounted in vehicles to mess with mobile users within a 2-kilometer radius. The IMSI catcher downgrades your signal to 2G via their faux network, allowing fraudsters to send you messages that look like legit messages from well-known brands, yet are anything but.

Globe rolls out local prepaid eSIM

Globe, a leading Mobile provider in the Philippines, ushers in a new era of sustainable digital connectivity with the rollout of its local prepaid eSIM.

The Globe Prepaid local eSIM focuses on convenience, eco-friendliness, and streamlined digital experiences, including a first-of-its-kind eSIM compatibility check to ensure customers’ devices are ready for the technology.

For only PHP99, the Globe Prepaid local eSIM not only facilitates a more convenient and efficient communication experience but also promotes an eco-conscious lifestyle by reducing reliance on physical SIMs, and completely eliminating the use of plastic and carded distribution of eSIMs.

Globe is PH’s Most Valuable Telecom Brand– Brand Finance

Globe has clinched the top position as the Philippines' most valuable telecom brand and also secured 7th place in the ASEAN region, based on the Brand Finance Telecoms 150 2024 report.

This ranking comes alongside an exceptional AAA brand strength rating, demonstrating Globe's steadfast dedication to excellence and its ability to consistently meet customer expectations with its innovative services and solutions.

In comparison, Globe's main local competitor fell to 2nd place in the Philippines and the 8th position in ASEAN, while maintaining an AA+ brand strength rating.

Brand Finance, a globally-recognized brand valuation consultancy, puts thousands of the world’s biggest brands to the test every year, helping them understand the worth of their brand and how it fits into their overall business strategy.

Better performance fiber-fast connectivity when you switch to Globe At Home’s new GFiber offers

Globe At Home is excited to announce a limited-time opportunity for those who want to switch to a better digital experience.

The following exclusive online offers are available via  https://glbeshop.co/gfiber-seasonal from March 25 to May  31:

• GFiber Plan 999 with speeds of up to 25 Mbps
• GFiber Plan 1299 with speeds of up to 100Mbps
• Special PHP1,000 GCash voucher if you sign up for GFiber Plans 1799, 2199, and 2699 with speeds starting at 200Mbps

Customers who avail of these promo rates enjoy the following benefits:

• Simple online application process
• Installation in as fast as 24 hours
• End-to-end troubleshooting via the GlobeOne app
• Access to services via Viber communities in major cities nationwide
• Access to Globe's extensive list of rewards
• Plan customization with a wide array of add-ons, charged to bill for 24 months 6 months after application. These include the following:

Globe’s GoRoam and Roam Surf4All available on GCash for Prepaid and TM customers traveling abroad

Globe has made a significant move to enhance its roaming services by making all of its offers, including its recently launched GoRoam and Roam Surf4All offers, available on GCash for its Prepaid and TM customers.

With the popular e-wallet service onboard, Globe Prepaid and TM users can now avail their favorite offers easily using their GCash app. These offers are tailor-made to fit the needs of all kinds of travelers, providing generous data allocations at attractive price points, ensuring uninterrupted connectivity abroad.

GoRoam directly addresses the need for affordable and convenient global connectivity, providing competitive roaming rates that rival those of local SIMs abroad, removing the hassle of switching SIMs while traveling.

Launched in 2023, the service is now available in nine countries: Hong Kong, Thailand, Indonesia, Taiwan, Malaysia, the UAE, Singapore, the USA and, most recently, South Korea.

Meanwhile, Roam Surf4All is the newest innovation by Globe, offering shareable data roaming for up to 5 total users so that only one promo is needed for group travels abroad. With this new offer, Globe breaks down the limitations of popular alternatives like pocket WiFi where people need to carry an extra device, pay extra fees like security deposits, and be side-by-side at all times to stay connected.

Globe warns vs spoofed messages for Rewards claims Redeem Globe Rewards via GlobeOne app

Globe has called on the public to be extra vigilant and never engage with text messages with links directing customers to click to redeem Globe Rewards, as these are scam SMS sent out by fraudsters via spoofing.

Customers have reported receiving spoofed messages impersonating Globe’s sender ID, inviting them to click dubious links supposedly to claim their Globe Rewards.  These malicious links are meant to steal personal information, including credit card details.

Fraudsters are apparently taking advantage of Globe’s push for customers to claim their Rewards before the expiry on March 31, 2024.

All official SMS from Globe do not contain links.

“We call on our customers to please never click on links in SMS pretending to be from Globe. Any text message containing a link from supposed sender ID “Globe” is a fraudulent message done via spoofing. Globe will never send an official advisory with links. Do not fall for enticing offers in these scam messages,” said Darius Delgado, Globe Vice President and Head of Consumer Mobile Business.

He reminded customers that Globe Rewards may only be claimed via one platform: the GlobeOne app.

“Globe Rewards points may only be redeemed via the GlobeOne app. We’d like to encourage our customers to use this official platform, as this is the only place where they can claim rewards,” he said.

Globe expands 5G access in Visayas, Mindanao with fresh builds

Explores life-enabling applications across sectors

Globe installed 41 more 5G sites across Visayas and Mindanao in 2023 in line with its strategic rollout of the technology, as it continues to test for certain applications that will enable Filipinos across social classes.

Globe added 27 more sites in Visayas and 14 new ones in Mindanao last year, as part of its broader initiative to enhance digital connectivity in the areas of health, education, finance, and entertainment.

Visayas, a vibrant and culturally rich region in the heart of the Philippines, is known for its vital contributions to the country's economy through its robust industry and services sector.

Creative and entertainment personalities call on Senate to boost Intellectual Property Code, enable online site blocking

The Philippine creative, entertainment, and digital industries have joined hands to push for the Senate’s swift passage of amendments to the Intellectual Property Code to enable online site blocking as a measure to combat content piracy, safeguard intellectual property rights, and foster the growth of Filipino talent and creativity.

Lending their voices and support to the cause are actors Ryan Eigenmann, Cai Cortez, and Kiray Celis; host and presenter Pia Guanio-Mago; and writer-director Fifth Solomon. Together, they amplify the call for shared responsibility in combating online piracy to ensure that Filipino talents are duly recognized, protected, and rewarded.

Globe, Converge embark on co-build projects in Bicol and Leyte for improved capacity, network resilience

Globe and Converge are spearheading co-build projects in the Bicol Region and Leyte Province to extend fiber optic networks and improve delivery of reliable connectivity, marking a key industry milestone in collaborative network expansion.

Through a partnership sealed in February 2022, Globe and Converge embarked on its first joint project in 2022: a co-build spanning 137 kilometers from Pili, Camarines Sur, to Legazpi City, Albay. Utilizing cutting-edge technology, this venture includes the deployment of state-of-the-art microduct solution underground facilities. This project wrapped up in  Q3 of 2022.

Following the success of the initial undertaking, a second co-build project in Leyte Province began in the third quarter of 2023. Spanning 209 kilometers to connect Tacloban and Maasin via Baybay, it is currently 80% complete and is expected to conclude by the third quarter of 2024.

From local to global: Globe's 5G expansion empowers Filipinos everywhere

Globe has significantly expanded its 5G footprint across the Philippines and globally with 894 new sites as of the end of last year, a major step towards enhancing digital connectivity and empowering Filipinos worldwide.

In 2023, Globe achieved 97.90% outdoor coverage in the National Capital Region and 92.36% in key cities across Visayas and Mindanao. This progress resulted in Globe logging over 5.8 million devices connected to its 5G network in December 2023 alone.

Globe has strategically moderated its spending on new 5G sites, considering current market conditions and the search for viable use cases that fully harness the potential of 5G technology. This approach reflects the company’s commitment to not only advance technology but also ensure its sustainable and strategic deployment.

Globe completes pilot run of hybrid solar power in 26 sites, paves way for greener network operations Savings in fuel, power total PHP6.9 million

Leading digital solutions platform Globe has successfully completed its innovative pilot program featuring hybrid solar power, marking a major step forward in greener network operations. This milestone aligns with the company’s firm commitment to sustainability and its goal to achieve Net Zero Greenhouse Gas (GHG) Emissions by 2050.

The program, which ran from 2022 to 2023, focused on integrating hybrid solar power across 26 diverse Globe sites – three in the National Capital Region (NCR), 17 in South Luzon, and six in Mindanao.

The sites include off-grid towers traditionally dependent on diesel gensets but can be fully powered either solely by renewable energy with battery energy storage system or a combination of renewables and diesel fuel. The technology was also tested in bad-grid tower sites experiencing frequent power outages and in good-grid tower sites that utilize a mix of coal and renewable energy sources from the power grid.

MWC 2024: Globe conquers world’s biggest mobile industry congress

Tackles transformative connectivity, sustainability at global stage

Ernest Cu, Globe Group President and CEO, speaks at the GTI Summit during Mobile World Congress 2024 in Barcelona, Spain, February 27, 2024.

Leading telco and digital  solutions platform Globe raised the Philippine flag at the biggest stage of the global mobile industry over the past week, sharing its innovative, market-first initiatives that enable inclusive and sustainable connectivity to uplift the Filipino.

Globe enhances SIM Registration channels to protect user data, combat fraud

Globe has completed major improvements to its SIM registration channels aligned with the company's commitment to protect customer identities and deter fraudulent activities.

The measures include implementing advanced encryption protocols to secure data transmitted during the registration process and introducing live photo capture technology to prevent the use of stock or pre-existing photos.

To combat the submission of fraudulent documents, Globe continues to use Optical Character Recognition (OCR) technology. This allows the matching of text entries on the SIM registration form with data on a SIM user’s uploaded ID, significantly reducing the chances of having fake or doctored documents pass through the system.

Additionally, Globe has limited the number of ID submission retries to prevent random or repeated attempts to register with fictitious documents.

Globe Gamer Grounds elevates gaming experience with expanded offers, discounts

Globe Gamer Grounds, the country’s leading community games platform, is proud to announce its updated store and rewards portal.

Gamers can now top-up using Globe & TM prepaid load and GCash, or redeem points for their favorite games, such as Mobile Legends: Bang Bang, VALORANT, Call of Duty: Mobile, Genshin Impact, Honkai: Star Rail, Ragnarok Origin, and more!

To celebrate this milestone, Globe Gamer Grounds is rolling out a special promotion! From February 24 to March 10, gamers can enjoy discounts for up to 20% off on GCash top-ups through Globe Gamer Grounds.

Through the expansion of its roster of games, Globe Gamer Grounds is now positioned to organize a wider variety of community event types. Aside from standard tournaments, raffles, giveaways, on-ground community gatherings, and other activities may now be expected through the service.

Globe partners with GMS to transform enterprise customer experience with AI-powered solutions

Globe, a leading digital solutions platform in the Philippines, has entered into a strategic partnership with AI-driven communications solutions partner GMS to revolutionize the landscape of customer experience for enterprises across the country through state-of-the-art communications solutions powered by Artificial Intelligence (AI).

Globe and GMS are committed to enhancing the experience for enterprise customers by offering a comprehensive omni-channel campaign suite. This includes the deployment of conversational AI tools like chatbots to facilitate initial interactions, and leveraging GenAI for content creation, analysis, and insights.

These technologies empower organizations to enhance customer engagement, operational efficiency, data-driven decision-making, and cost reduction. With the offerings, Globe expects a significant boost in customer satisfaction, trust and loyalty, ultimately translating into increased revenue.

Top mobile service provider Globe elevates quality of voice and video call for Messenger users in the Philippines

Globe, a top telecommunications service provider in the Philippines, has teamed up with Meta to improve voice and video service quality in applications such as Messenger in the Philippines.

By ensuring that the app and the Globe network are aligned to meet the expected quality of user experience, the collaboration has improved real-time communication (RTC) on voice and video calls for Globe users.

Messenger call quality has seen a remarkable 22% improvement, with a 10% increase in bitrate and a 23% reduction in Round-Trip Time (RTT).

Singtel, AIS, Globe, HKT, Optus, Taiwan Mobile and Telkomsel collaborate to launch world’s first cross-border telco rewards programme

One-stop cross border telco rewards programme gives travellers access to unique local deals

Singtel, AIS, Globe, HKT, Optus, Taiwan Mobile and Telkomsel today announced that they have formed an Alliance to launch a first-of-its-kind cross-border rewards programme aimed at delivering greater value to eligible customers when they travel to Singapore, Thailand, Philippines, Hong Kong, Australia, Taiwan or Indonesia where the telcos are respectively based. The programme would enable travellers to earn and use rewards, claim and redeem unique deals for transport, dining, merchandise, services and enjoy other incentives when they travel to any of these markets. They would also access customer support from their telco via calls or online while overseas for free. The programme, which would be progressively rolled out in the second half of 2024, will enable customers to conveniently access and redeem unique benefits seamlessly from their individual telco apps while travelling.

Globe underscores need for ethical AI at Mapúa MCM Career Fair

Dennis Abella, VP for Operations Systems Support (OSS) Program Delivery at Globe, talks about the importance of ethical AI at the Mapúa MCM Career and Internship Fair.

Amid the rapid growth of artificial intelligence (AI), leading digital solutions platform Globe tackled the need for ethical practices and human oversight over the technology in an insightful discussion with students at the recent Mapúa Malayan Colleges Mindanao (Mapúa MCM) Career and Internship Fair.

Dennis Abella, VP for Operations Systems Support (OSS) Program Delivery at Globe, noted how science, technology, engineering, the arts, and math (STEM) can prepare students for future careers where AI integration is increasingly becoming indispensable.

Globe warns public vs scams anew as fraudsters shift to new methods amid SIM registration law, telco blocking

Globe reiterates its call for the public to exercise extra vigilance as law enforcers warned of a fresh rise in online and text fraud.

Anton Bonifacio, Globe Chief Information Security Officer, said fraudsters are finding new ways to bait potential victims to circumvent the SIM Registration Act and sustained industry efforts to block spam and scam SMS.

Because of Globe’s tighter regulations, Bonifacio said scammers are increasingly shifting to over-the-top (OTT) media services such as chat apps and spoofing, or the use of illegal devices to trick customer phones, all of which operate outside the scope of telcos.

“As much as we improve our filtering systems and enhance the implementation of the SIM Registration Act, fraudsters continue to find new ways to make victims out of mobile and internet users. We would like to reiterate our appeal to the public: please, please never engage with unsolicited calls, texts or chat messages and never give your personal details to strangers,” said Bonifacio.