Globe joins Google and AWS for data and AI hackathons to empower future tech leaders

In today's rapidly evolving digital landscape, data and AI are essential tools for progress. Globe recognizes the urgency of equipping young Filipinos with the skills to navigate this new reality. 

Through the company’s “Data and Analytics for Good” project, Globe is taking action by providing hands-on learning experiences and fostering a culture of innovation. Through such programs, Globe is not just building a future-ready workforce; it’s empowering the next generation of tech leaders to shape a better world.

GFiber Prepaid achieves world-class Net Promoter Score, posts 52X growth

Globe’s GFiber Prepaid service has established a new standard in customer satisfaction, achieving the highest Net Promoter Score (NPS) among all Globe products and rapidly approaching the 200,000-subscriber milestone ahead of expectations.

As of August, the latest available data, GFiber Prepaid logged an NPS of 65, higher than that of leading global brands. Its score peaked this year at 71, achieving world-class tier.

This marks a milestone for the recently launched brand that is Globe AT HOME’s affordable broadband offer, making sustainable connectivity within reach for all Filipinos.

GFiber Prepaid’s top-tier NPS shows an exceptional level of customer loyalty and approval, underscoring the appeal of the innovative product that offers fiber-fast broadband connectivity with reloadable UNLI internet and no lockup.

Globe elected to prestigious GSMA Board

Ernest Cu represents PH on global mobile telecom organization

Marking an important milestone for Philippine representation on the global stage, Globe has been elected to the prestigious board of the GSMA, a global organization of mobile network operators.

Globe will be represented by Ernest Cu as Globe President and CEO. The Board will serve from January 2025 to December 2026.

The GSMA Board, composed of 26 senior leaders from top telecom companies as well as smaller independent operators from around the world, champions technological progress, interoperability, and international standards across the mobile industry. Together, the members work to unlock the full potential of connectivity, enhancing business environments and driving positive societal change.

Globe brings enhanced GoRoam offers to OFWs in UAE

Globe recently launched its enhanced GoRoam UAE offering, designed to provide affordable and reliable connectivity to the Filipinos living and working in the United Arab Emirates.

This strategic move underscores Globe's commitment to expanding its services to meet the evolving needs of its customers, particularly the significant Overseas Filipino Worker (OFW) market.

The new GoRoam UAE offers a substantial increase in data allocation, providing 10GB valid for 30 days, close to offers of local SIMs in the UAE. This ensures that OFWs can stay connected with family and friends in the Philippines while staying within budget. OFWs can access their favorite messaging apps without any restrictions via roaming, particularly voice and video calling services that are inaccessible in the UAE.

"Globe recognizes the vital need for Filipinos working abroad to stay connected and feel close to their loved ones back home," said Paula Rivera-Castillo, Globe's Head of International Business. "Our enhanced GoRoam UAE offer reflects our dedication to providing accessible and affordable communication solutions that empower OFWs to stay connected while pursuing their professional goals overseas."

Asticom, AI Rudder unite to transform customer experience in PH

[L-R]  Teng Ren, AI Rudder Founder and CEO, and Mharicar Castillo-Reyes, Asticom CEO

Asticom Technology Inc., a digital-first shared services and outsourcing provider, has partnered with AI Rudder, a global pioneer in voice AI technology, to reshape customer experiences across multiple industries in the country.

This strategic alliance aims to elevate customer service for Filipino businesses, offering efficient, personalized, and seamless customer interactions through the power of advanced AI solutions.

The partnership brings AI Rudder’s advanced voice AI technology into Asticom’s service portfolio, empowering businesses across banking, fintech, e-commerce, logistics, and more to accelerate digital transformation.

PetPal empowers Filipino vets with EMR Portal

PetPal, the Philippines’ first all-in-one digital petcare platform from 917Ventures, is transforming the country’s veterinary landscape with its Electronic Medical Record (EMR) Portal.

This latest innovation marks PetPal’s move in expanding its services to cater not just to pet owners, but also Filipino veterinarians.

The EMR Portal aims to help in streamlining patient management by linking pet owners’ information submitted through the PetPal app with veterinarians' patient records–providing quick access to comprehensive profiles for faster, more accurate diagnoses and treatments.

Martin Luchangco, General Manager of PetPal highlighted that the integration of a digitized system can enhance overall clinic efficiency; guiding veterinarians through the entire process—from initial consultations and scheduling procedures to managing prescriptions.

Globe starts blocking AI-generated, CGI, animated child sexual abuse imagery

Globe, a staunch advocate for online safety, has started blocking non-photographic imagery (NPI) of child sexual abuse– those made using artificial intelligence, computer-generated imagery (CGI), animation, cartoon, drawings and other non-live methods– as it ramps up measures against malicious content.

From August 27 to September 27 this year, its first month of implementing this measure, the network blocked 343 URLs and 16 domains containing NPI flagged by its partner Internet Watch Foundation.

The IWF has been at the forefront of combating NPI, recognizing its potential to cause significant harm to viewers and its illegal status in many jurisdictions.  On its website, the IWF said even accidental viewing of child sexual abuse material, even those made with CGI or cartoons, “can cause lasting damage for the person who stumbled upon it.”

Globe rolls out energy-efficient tech for LTE and 5G network expansion

Globe has started deployment of new technology that will enhance LTE capacity and 5G coverage in 200 urban areas across the country.

Advancing network innovation and sustainability, Globe has started rolling out 32T32R Massive MIMO (Multiple Input, Multiple Output) technology for enhanced LTE capacity and 5G expansion in 200 dense urban areas, set for completion within the year.

The cutting-edge solution from vendor partners including Nokia boosts efficiency and reduces energy consumption, marking a significant step in Globe’s commitment to increasing network capacity and delivering world-class service while minimizing its environmental impact.

Globe reiterates public warning against SMS spoofing, calls for increased vigilance

Globe renews its call for the public to exercise vigilance against SMS spoofing, a sophisticated scam tactic that has seen a resurgence in recent months, with fraudsters using names of reputable organizations to take advantage of customers’ trust.

Spoofing involves fraudsters impersonating legitimate SMS sender IDs, including Globe and other organizations, to trick recipients into believing that the messages are authentic. This technique has become increasingly prevalent, particularly in Metro Manila, despite the implementation of SIM registration last year aimed at curbing SMS fraud.

Customers have reported receiving spoofed messages that mimic Globe's sender ID, enticing them with fraudulent links or else hooking them with claims of account problems. These deceptive messages aim to steal personal and sensitive information, which can grant scammers access to online accounts such as social media profiles, e-wallets, and bank accounts.

Globe, Yondu champion cellular security at RootCon 2024

Globe and its IT solutions subsidiary, Yondu, have taken a stand against mobile communication threats by supporting the Cellular Assault Village at RootCon 2024, one of Southeast Asia's premier hacker conferences.

RootCon 2024’s theme, "Connected Realities," highlighted the convergence of the physical and digital worlds, where every action, transaction, and interaction leaves a traceable footprint. 

“We are proud to support this important initiative at RootCon 2024. By collaborating with Yondu and highlighting the risks associated with unsecured cellular networks, we aim to contribute to a more secure digital ecosystem. As mobile technology continues to advance, we are committed to protecting our customers from the growing threats that come with it,” said Anton Bonifacio, Globe’s Chief Information Security Officer and concurrent Chief AI Officer.

Globe wins Best Network Reliability Solution at 5G Core Awards

Globe, the leading telecommunications and digital solutions provider in the Philippines, has been recognized for having the Best Network Reliability Solution at the 5G Core Summit Awards, hosted by leading tech market insight firm Informa Tech.

The award recognizes the mobile operator that “has achieved exceptional stability and reliability in its network infrastructure” and “demonstrates excellence in maintaining high performance across diverse regions, understanding and meeting user expectations, and minimizing downtime,” according to the awards website.

The recognition is a nod to Globe’s pioneering efforts to build up its 5G network, with its outdoor coverage reaching 98.45% in its capital region and 94.19% in key cities across its two other major island groups, Visayas and Mindanao, as of June 2024.

First in PH: Globe adopts GSMA’s Responsible AI Maturity Roadmap

Globe has joined a select group of leading telecommunications companies from around the world committed to the GSMA’s industry-first Responsible AI (RAI) Maturity Roadmap. This pioneering initiative reinforces Globe's dedication to ethical and responsible AI development and deployment, ensuring that these powerful technologies are harnessed for the benefit of its customers, the environment and the society as a whole.

As part of its broader sustainability strategy, Globe views responsible AI as a critical component in driving sustainable digital transformation. By adopting the GSMA RAI Maturity Roadmap, Globe ensures that its AI will not only deliver business value but also contribute to sustainable development.

Gamers alert! May affordable high-speed internet na, may Blacklist merch pa sa bagong Globe GFiber Prepaid promo

Panahon na to enjoy uninterrupted connectivity, consistent high speeds and gaming with peace of mind. Globe GFiber Prepaid has joined forces with Blacklist International, a top-tier esports team that has made waves in the Mobile Legends: Bang Bang scene, to deliver affordable, high-speed internet tailor-made for gamers.

Until October 31, 2024, get a Php500 voucher to buy cool Blacklist International merchandise when you sign up for Globe GFiber Prepaid using the code BGFP1157 upon checkout.

"We believe everyone should enjoy gaming without worrying about buffering or costly monthly internet bills. Whether you're aiming for victory or just enjoying a good game with your barkada, now's the time to level up your game with Globe GFiber Prepaid,” said Abigail Cardino, Globe VP for Broadband Business.

Globe warns customers vs fraudsters pretending to be NTC officials

Globe is warning its customers against a new vishing or voice phishing scam where fraudsters pretend to be officials of the National Telecommunications Commission (NTC).

In this new scheme, scammers call potential victims claiming that their phone number has been linked to illegal activities. The fraudsters would then extort money from their targets, threatening to arrest them if they do not cooperate.

“Criminals prey on our natural respect for authority, using it as a weapon to deceive and manipulate. This is what we see in this new scam modus, where fraudsters pretend to be NTC officials. We call on our customers to be very vigilant and do not fall victim to these scammers,” said Anton Bonifacio, Globe’s Chief Information Security Officer.

Globe’s AI-powered marketing innovation gets AIBP Enterprise Innovation Award

Globe recently received the 2024 ASEAN Innovation Business Platform Enterprise Innovation Award for its Next Best Offer solution. IN PHOTO [L-R]: Terence Gocheco, Delivery and AI Lead for Globe’s Feel Valued Tribe; Ria Roldan, Customer Life Cycle Management Planner for AI campaigns; Nina Telan and Rufino Sabado, Analytics Modelers, Globe.

Globe has bagged the 2024 ASEAN Innovation Business Platform (AIBP) Enterprise Innovation Award in the Data and AI category, becoming one of only two winners from the Philippines.

Globe’s entry, the Next Best Offer (NBO) solution, an AI-powered machine learning engine, stood out among numerous submissions.  Developed in-house by the company’s analytics team, NBO has revolutionized personalized marketing by leveraging cutting-edge technology.

Globe’s G-gantic Goals draws 100,000 Rewards points donations unlocking over Php 1M worth of support

917 Hapag Movement families to receive grocery package, cinema experience

In celebration of G DAY, Globe successfully engaged its customers to support efforts against involuntary hunger, reaching its goal of collecting 100,000 Globe Rewards points five days ahead of target.

Through Globe’s G-gantic Goals campaign, 100,000 Globe customers donated 1 Rewards point each to support the Hapag Movement, a program dedicated to alleviating involuntary hunger and providing livelihood opportunities to vulnerable families nationwide.

G-gantic Goals is among activities being held in celebration of G DAY, Globe’s annual event commemorating its iconic 917 prefix. Beyond exclusive rewards and exciting surprises, Globe is offering an opportunity for customers to make a meaningful impact on the lives of those in need through the campaign.

A first in PH: Globe, Lynk hold successful satellite SMS trial in PH

Innovation brings connectivity to remote areas

Globe recently held a successful end-to-end satellite SMS customer trial in a remote area with no reception in Zambales, a milestone in the company’s initiative to deliver connectivity in Geographically Isolated and Disadvantaged Areas (GIDAs).

In the breakthrough test, Globe transmitted text messages using standard phones via Globe and TM SIMs through partner Lynk Global Inc.’s low-earth orbit (LEO) satellites, marking a major breakthrough in providing reliable and inclusive connectivity.

The historic trial marks the first time regular mobile phones on prepaid and postpaid accounts have connected directly to a satellite to send SMS. This is particularly relevant in the Philippines, where many areas remain isolated due to the archipelago’s diverse geographical makeup.

Globe sees rise in cable theft cases in Greater Manila Area in H1 2024

Seeks closer collaboration with gov’t agencies, LGUs, police for unified front

Globe has reported an 18.6% increase in cable theft incidents in the Greater Manila Area (GMA) in the first half of 2024, a concerning uptrend that undermines efforts to expand connectivity amid steadily increasing demand.

From January to June 2024, Globe logged 906 cases of cable theft, a significant rise from 764 cases during the same period in 2023. June had the highest number of cases this year at 169 incidents.

Hotspot areas include Quezon City, where theft incidents affected Globe’s cable segments in Aurora, Project 8 and Roosevelt. Cables within the Las Piñas, Makati and Manila are also among those frequently targeted.

GMA accounted for about 61.55% percent of the total 1,472 cases logged nationwide in the first half of this year, reflecting a worrying trend of rising cable theft in the metropolis. This escalation poses a serious challenge to Globe's efforts to enhance and expand its network across the region.

Globe accelerates 5G deployment with 256 new sites, expands global roaming presence

Globe continues to lead the charge in 5G technology deployment across the Philippines, successfully rolling out 256 new 5G sites for the first half of the year, as it solidifies its role as a driving force in the country’s digital transformation.

With this latest build, Globe’s 5G outdoor coverage in the National Capital Region (NCR) now reaches an impressive 98.45%. While in key cities across Visayas and Mindanao, Globe achieved a 5G outdoor coverage rate of 94.19%, underscoring its commitment to bringing cutting-edge technology to more people, no matter where they are.

The 5G coverage expansion underscores Globe's ongoing efforts to push the boundaries of digital connectivity and empower Filipinos with faster, more reliable internet services.

In June 2024, Globe registered over 7 million devices connected to Globe's 5G network, a clear indicator of the growing demand for high-speed mobile data and the company’s ability to meet that demand.

Globe Business empowers Filipino entrepreneurs at G Fair 2024

Discover the latest local finds, immerse in digital innovations

Globe Business reinforces its commitment to empowering entrepreneurs with the highly anticipated G Fair, an exciting showcase of the latest local finds across various passion points and interests. This vibrant pop-up market spotlights the best of Filipino craftsmanship while aiming to boost B2B2C engagement by creating a dynamic platform for entrepreneurs to forge meaningful connections with consumers.

G Fair will run on September 20 and 21 from 10 am to 9 pm at the BGC Amphitheater as part of Globe’s month-long G Day celebration.

Here’s what is in store at the fair:

• Art & Tech Fusion: Immerse yourself in a world where art and technology converge, as talented Filipino artists and entrepreneurs showcase their unique creations.
• Curated Selection: From handcrafted fashion and accessories by Baybayin Bags, Habi Lifestyle, Sewn Sandals, X Label Store, HOF Plus, Trinkets, Yana’s  Woven Textile, Veroni Star, MyMantra Jewelry, Love and Luna, and Gratia Manila  to delectable treats from Batter & Bake, Baked By Morena, and W Bakehouse, G Fair offers something for everyone.
• Home & Lifestyle: Enhance your living spaces with stylish and sustainable products from Lumi Candles.
• Wellness & Beauty: Pamper yourself with natural and locally-sourced products from Arete Lifestyle, Russ & Rose and MAGWAI.
• Coffee & Confections: Indulge in aromatic coffee blends from H Proper, Rustique Corners Coffee, 1C Coffee, SSPACE, and savor artisanal gelato from Araro Gelato.

"We're holding this MSME bazaar as a gesture of appreciation for the continued trust our clients have placed in us. Through G Fair, we aim to give them an opportunity to present their products, expand their reach, and connect with new customers to grow their businesses. They will also get to immerse in the Globe Business Hub, where we feature digital solutions for their ever-evolving needs,” said KD Dizon, Head of Globe Business.

Globe Business Hub: Your Partner in Digital Transformation

Recognizing unique challenges faced by MSMEs, such as increasing customer reach and day-to-day manual processes, the hub will feature connectivity plans that cater to businesses of all sizes and needs for seamless business operations. Digital solutions will also be present on-ground. This includes Google AI, which enhances productivity; Prosperna, which is designed to help with merchants' e-commerce site management; and various cybersecurity solutions, which aim to secure customer information and merchants' data.

Exclusive Deals and Unforgettable Experiences

• Merchant Hour: Enjoy special discounts and promotions throughout the day, making it the perfect time to shop for unique gifts or treat yourself.
• Interactive Demonstrations: Witness firsthand the ingenuity behind the products and services on display, and gain valuable insights from passionate entrepreneurs.
• Raffle: Participate in a raffle for a chance to win exciting prizes and take home a piece of the G Fair magic.
• Prosperna Integration: Pre-order products from participating merchants for convenient pick-up at the fair, ensuring a seamless and enjoyable shopping experience.

Celebrate the best of Filipino craftsmanship at G Fair and learn more  by visiting https://glbe.co/GFair2024.