Addressing the “roadblocks”

We at Telecommunications Connectivity Inc. (TCI), a joint venture of DITO, Globe and Smart, support the government in making Mobile Number Portability (MNP) a success. We assure our regulator, the National Telecommunications Commission (NTC) that TCI is actively working on addressing the MNP “roadblocks”. 

TCI has earlier anticipated some hiccups due to differences in the underlying network architecture and design of the network infrastructure used by the MSPs. 

A combination of non-technical and technical issues contributed to the birth pains in the implementation of MNP. Among the technical issues that TCI has grappled with and resolved within the first two weeks of the MNP launch on September 30, 2021, include port out rejections, unique subscriber code (USC) generation, enabling portability of Virtual Number Operators (VNOs) and airtime loading. 

Senior citizen makes the Smart move, citing husband’s superior customer experience

Mandaluyong resident Maria Lina Porciuncula Grecia had observed how her husband, a loyal Smart customer since 2003, has never had any signal issue with his mobile service. This is the complete opposite of her own mobile service, which, according to Mrs. Grecia, has always been problematic. “We’ve always had difficulty obtaining a decent network connection at home. Despite all efforts and complaints escalated to her previous telco, the problem has always persisted, and the signal even worsened to the point of needing a signal booster,” according to Mrs. Grecia.

When Mobile Number Portability (MNP) started in October 1, Mrs. Grecia took the first opportunity to switch her mobile service to Smart. She proceeded to the Smart Store at the Powerplant Mall in Rockwell, where her husband regularly does his transactions such as bills payment and contract retention.