Globe transforms customer support with outbound calls

It’s the customer who usually calls when assistance is needed, but Globe is transforming the way it serves its customers by being the one to call when they have concerns that would need help from a customer service agent.

Globe has accelerated its shift to digital platforms to continue to support the needs of customers in the new normal. It has developed GlobeOne, Globe At Home, and TM apps to help customers save time and effort by providing answers to their most frequently asked questions without the need to call the hotline or visit a Globe Store. Digital assistants are also available on Facebook Messenger to respond to basic inquiries.