SAS AI-powered chatbot boosts fraud victim support

With the conversational AI of SAS Viya, the Identity Theft Resource Center can quickly help fraud victims

VIRTUAL SAS GLOBAL FORUM 2021 - Facing increased demand for real-time and personalized digital experiences, organizations are turning to virtual assistants and chatbots to engage with consumers in new ways, at any hour. SAS, the global analytics leader, has partnered with the Identity Theft Resource Center (ITRC) to develop a customized virtual assistant to help fraud victims. The virtual assistant is built with SAS® Viya®.

The next release of SAS Viya introduces a new category of analytics for the cloud

The upcoming release redefines how analytic decisions are made, combining the most successful AI and analytics platform with the flexibility and scale of the cloud.

SAS® Viya® 4, available in late 2020, is engineered to take advantage of the latest cloud technologies. Designed to be delivered and updated continuously, the new architecture helps bring powerful analytics to everyone, everywhere. Because SAS Viya integrates the art of decision making with the science of artificial intelligence (AI) and analytics, organizations will be able to make better decisions, faster. The innovation behind this release underscores SAS’ commitment to helping organizations transform data into intelligence. This transformational release of cloud-native SAS Viya is one outcome of SAS’ $1 billion investment in AI.