Zia Helps ServiceDesk Plus Users Reduce Response Times, Boost Technician Efficiency
- Service desk teams can offload L1 tickets by programming Zia to fulfill requests
- Zia answers FAQs, updates records, interacts with third-party apps, and more
- Supports end users over chat, voice interfaces on multiple devices and platforms
ManageEngine, the IT management division of Zoho Corporation, today announced that the cloud version of ServiceDesk Plus, its flagship IT service management solution, now includes Zia, Zoho's AI assistant as a virtual IT support agent. Zia can answer simple questions, perform service desk operations, and interact with third-party apps, reducing response times and boosting technician efficiency. End users and technicians can chat with Zia in a conversational interface, or converse with Zia Voice to access more than a dozen out-of-the-box Zia actions, as well as any custom Zia actions created by service desk teams.
