Two-Thirds of Healthcare Organizations Hit by Ransomware – A Four-Year High, Sophos Survey Finds

Nearly 80% of Organizations Hit by Ransomware Took More than a Week to Recover 

Sophos, a global leader of innovative security solutions for defeating cyberattacks, recently released a sector survey report, “The State of Ransomware in Healthcare 2024,” which revealed that the rate of ransomware attacks against healthcare organizations has reached a four-year high since 2021. Of those organizations surveyed, two-thirds (67%) were impacted by ransomware attacks in the past year, up from 60% in 2023. The rising rate of ransomware attacks against healthcare institutions contrasts with the declining rate of ransomware attacks across sectors; the overall rate of ransomware attacks fell from 66% in 2023 to 59% in 2024.

Alongside an increase in the rate of ransomware attacks, the healthcare sector reported increasingly longer recovery times. Only 22% of ransomware victims fully recovered in a week or less, a considerable drop from the 47% reported in 2023 and 54% in 2022. In addition, 37% took more than a month to recover, up from 28% in 2023, reflecting the increased severity and complexity of attacks.

“While we’ve seen the rate of ransomware attacks reach a kind of “homeostasis” or even declining across industries, attacks against healthcare organizations continue to intensify, both in number and scope. The highly sensitive nature of healthcare information and need for accessibility will always place a bullseye on the healthcare industry from cybercriminals. Unfortunately, cybercriminals have learned that few healthcare organizations are prepared to respond to these attacks, demonstrated by increasingly longer recovery times. These attacks can have immense ripple effects, as we’ve seen this year with major ransomware attacks impacting the healthcare industry and impacting patient care,” said John Shier, field CTO, Sophos.

“To combat these determined adversaries, healthcare organizations must adopt a more proactive, human-led approach to threat detection and response, combining advanced technology with continuous monitoring to stay ahead of attackers.”

Additional findings from the report include:

Ransom Recovery Costs Surge: The mean cost of recovery in a healthcare ransomware attack was $2.57 million in 2024, up from $2.2 million in 2023 and double the 2021 cost 

Ransom Demands vs Payments: 57% of healthcare institutions that paid the ransom ended up paying more than the original demand

Root Cause of Attack: Compromised credentials and exploited vulnerabilities were tied for the number one root cause of attack, each accounting for 34% of attacks

Backups Targeted: 95% of healthcare organizations hit by ransomware in the past year said that cybercriminals attempted to compromise their backups during the attack.

Increased Pressure: Organizations whose backups were compromised were more than twice as likely to pay the ransom to recover encrypted data (63% vs. 27%)

Who Pays the Ransom: Insurance providers are heavily involved in ransom payments, contributing in 77% of cases. 19% of total ransom payment funding comes from insurance providers 

The latest Sophos report on real-world ransomware experiences explores the full victim journey, from attack rate and root cause to operational impact and business outcomes, of 402 healthcare organizations. The results for this sector survey report are part of a broader, vendor-agnostic survey of 5,000 cybersecurity/IT leaders conducted between January and February 2024 across 14 countries and 15 industry sectors.

Learn More About Ransomware

Turning the screws: The pressure tactics of ransomware gangs 

The State of Ransomware 2024

The effect of cyber insurance on the ransomware landscape 

The role of law enforcement in ransomware attacks

The role of unpatched vulnerabilities in ransomware attacks 

How often companies’ backups are compromised during ransomware attacks 

The rise of remote encryption among ransomware groups

Ransomware attackers targeting managed service providers (MSPs) in the 2024 Sophos Threat Report: Cybercrime on Main Street

The latest techniques, tactics and procedures (TTPs) of cyber attackers in the Active Adversary Report for 1H 2024 

The evolving ransomware business model in Junk Gun’ Ransomware: Peashooters Can Still Pack a Punch

Sophos X-Ops and its groundbreaking threat research by subscribing to the Sophos X-Ops blogs

Read the full State of Ransomware in Healthcare 2024 report on Sophos.com for additional global findings and data by sector.

Samsung Philippines is recognized among the Best in Customer Service in the Philippines for 2023

Recognizing its commitment to provide next-level care for its customers, Samsung Philippines was recently lauded in the Philippines Best in Customer Service 2023 Survey of the Philippine Daily Inquirer.

Created in cooperation with Statista, the world’s leading data and business intelligence portal, the rankings were identified from the results of an independent survey of more than 11,000 customers in the Philippines who have either made purchases, used services, or gathered information about products or services in the past three years. 

The survey was conducted on retailers and service providers from 64 categories, covering a broad- spectrum of customer experiences in traditional retail, online and service segments. For each category, the most relevant brands were included in the scope of the survey according to reputation, turnover or market share. 

The final assessment and rankings were based on the Likelihood of Recommendation (50% of the final score) and three evaluation criteria (also 50% of the final score): Accessibility, which measures the availability of customer service in a shop or on a helpline; Professional competence, which measures the quality of information received and whether questions were answered correctly and in sufficient detail and Quality of communication, which measures whether the contact (via e-mail, telephone or face to face) was friendly and polite.