Globe informs customers of service response slowdown as Covid cases surge in NCR, encourages use of digital channels

As Covid infections keep rising every day, Globe is not spared from the challenges as many of its employees and vendor partners are either getting sick or have to go on leave to take care of sick loved ones.   

"Even as we strive to maintain our service level standards,  the reality is that our employees and partners are also human beings.  They go through the same challenges as members of the community with rising infections. We sincerely ask for the understanding of our customers," said Beck Eclipse, Globe Chief Customer Experience Officer.  

Globe continues to enhance its contactless digital channels to ensure that essential services are up and available amid the surge in Covid cases. Upgrades are done regularly to introduce new features and ensure readiness to support customers. 

"We are encouraging our customers to utilize our digital channels in the safety of their homes. We continue to innovate on all our channels so we can serve them at this time when they need us most," added Eclipse.