Converge ICT Solutions Inc. Secures Win at Asian Experience Awards 2024

The telecommunication service provider was given commendation for its one-stop application that caters to customers’ tailored needs.

Converge ICT Solutions Inc. was regarded as the Philippines Digital Experience of the Year - Broadband Telecommunication awardee at the Asian Experience Awards 2024. The company received such an honour for its innovative Converge GoFiber app and FB Chatbot.

Digital transformation journey

As the digital landscape rapidly advances, Converge has pursued to fundamentally transform its technology and business processes through the Converge GoFiber app and FB Chatbot. More than being traditional system upgrades, these initiatives represent a complete reimagining of the customer experience.

Eastern Communications Honored for Exceptional Customer Service at Asian Experience Awards 2023

[From L to R:] Eastern Communications AVP & Marketing Head Jed Estanislao, EC Brand Communications Specialist Loren Maranan, EC Brand Communications Head Hannah Lazatin, EC Customer Experience Head Marisol Salud, Asian Business Review Contributing Editor Simon Hyett, EC Customer Interaction Management Manager Amiel Antolin, and EC Customer Experience and GAA Consultant Rene Castillo at the Asian Experience Awards 2023.

In today's fast-paced digital world, creating genuine connections for exceptional customer experience is crucial. Premier telecommunications and ICT solutions company Eastern Communications was recently honored by the Asian Experience Awards 2023 in recognition of its "high tech and high touch" commitment to its customers.