The telecommunication service provider was given commendation for its one-stop application that caters to customers’ tailored needs.
Converge ICT Solutions Inc. was regarded as the Philippines Digital Experience of the Year - Broadband Telecommunication awardee at the Asian Experience Awards 2024. The company received such an honour for its innovative Converge GoFiber app and FB Chatbot.
Digital transformation journey
As the digital landscape rapidly advances, Converge has pursued to fundamentally transform its technology and business processes through the Converge GoFiber app and FB Chatbot. More than being traditional system upgrades, these initiatives represent a complete reimagining of the customer experience.