In light of the COVID-19 situation Globe provides 30-day bill payment extension for all its postpaid customers nationwide

In light of the impact of COVID-19, Globe is giving all its mobile and broadband customers including business and enterprise clients nationwide an extra 30 days from the due date to settle their monthly bills.

"Globe understands that during these difficult times, the need to be connected and informed on the latest developments in the fight against the global pandemic is very important to everyone.  Globe believes the extension of the bill payment will be one less worry for our customers especially during these difficult times," Ernest Cu, Globe President and CEO said.

The move is in support of the government's call for people especially in Metro Manila to stay at home and practice social distancing to minimize possible exposure to the virus. 

Globe at Home activates stringent health and safety measures for installers and frontline workers amid COVID-19 spread

Given the increasing spread of COVID-19 in Metro Manila, Globe at Home ensures the overall safety and well-being of its customers through the implementation of stringent health check protocols for all its installers and repairmen. This is also to safeguard customers who need quality connectivity at home amid government and private sector policies that enforce work from home and class suspensions to prevent the further spread of the disease.

Health and safety measures undertaken by all Globe at Home installers and repairmen begin before deployment. They must pass a series of health checks such as a body temperature of less than 37.8°C, no signs of cough or cold, and no difficulty in breathing or pain in the throat and chest area. Installers must also disclose if they have gotten in touch with anyone who has displayed any of the aforementioned symptoms, or has come from a country affected with COVID-19. Before leaving for deployment, they must also pass handwash, alcohol and water stations to stay clean and hydrated.