Globe’s GFiber Prepaid service has established a new standard in customer satisfaction, achieving the highest Net Promoter Score (NPS) among all Globe products and rapidly approaching the 200,000-subscriber milestone ahead of expectations.
As of August, the latest available data, GFiber Prepaid logged an NPS of 65, higher than that of leading global brands. Its score peaked this year at 71, achieving world-class tier.
This marks a milestone for the recently launched brand that is Globe AT HOME’s affordable broadband offer, making sustainable connectivity within reach for all Filipinos.
GFiber Prepaid’s top-tier NPS shows an exceptional level of customer loyalty and approval, underscoring the appeal of the innovative product that offers fiber-fast broadband connectivity with reloadable UNLI internet and no lockup.