Globe sees last-minute surge in SIM registrations, cites customer support and communications campaign

Globe reported a last day surge in SIM registrations to the NTC as the deadline lapsed and the grace period for reactivation began. The leading mobile network attributed this welcome stream of last-minute registrants to its vigorous communications campaign and the support of its customers, government regulators and private sector partnerships.

On July 25, the last day of SIM registrations, Globe saw a total 3.344 million SIM registrations, with customers rushing to beat the deadline. The following day, July 26, when deactivations began, a total 452,997 customers caught up to reactivate their mobile services, while 126,344 more complied on July 27.

As of July 27, Globe has logged over 52.302 million SIM registrations, covering Globe Prepaid, Globe Postpaid, Globe Platinum, TM, Globe At Home Prepaid WiFi, and Globe Business SIMs.

Missed the registration deadline? You have 5 days to reactivate your SIM

If you still missed the SIM registration deadline, you have a final grace period to comply with the law.

Globe, TM, and Globe At Home Prepaid WiFi users who missed the July 25 deadline for SIM registration will already feel the impact of non-compliance, with their outgoing services and incoming calls deactivated.

But, as stipulated in the implementing rules and regulations of the SIM Registration Act, they still have five days- from July 26 to 30–  to catch up and save their SIM from permanent deactivation. Their incoming SMS is still left active so they could receive a One-Time Pin for SIM registration. 

"Globe recognizes the essential role of uninterrupted mobile and broadband services in our customers' daily lives. So, as provided for in the law, SIM users get this last chance to register their SIMs after missing the initial and extended registration deadlines. Our team is committed to assisting our customers who need help. We strongly urge everyone to seize this opportunity to avoid any inconvenience," said Ernest Cu, Globe Group President and CEO.

Globe offers 2X Rewards as incentives to SIM registrants

Want to double your Globe Rewards? Just register your prepaid SIM via the GlobeOne App!

Globe is offering incentives to Globe customers who register their SIMs with just a week left before the April 26 deadline, and all customers who have registered earlier. Through the 2x Rewards Campaign, Prepaid subscribers with P90 and above promo/load transactions and TM customers with P50 and above transactions will get twice the Rewards when they register via the GlobeOne app.

Globe Rewards is the company’s way of granting special treats to its subscribers for their loyal use of Globe or TM products and services. Customers can earn points from Prepaid reloads, monthly Postpaid usage, Globe At Home broadband plans, and Prepaid WiFi.  These can be exchanged for data promos and digital vouchers or used as payment at partner stores or donations to their preferred charitable institutions.

Globe Stores and EasyHubs ready to provide SIM registration assistance

Globe Stores and Easy Hubs across the country are ready to provide assistance to customers who may need help in registering their SIMs as the April 26, 2023 deadline approaches.

Cleo Santos, Head of Globe Channel Marketing Group, said 147 Globe stores and 25 Easy Hubs in various locations around the country are open to mobile and broadband customers who would need help to have their SIMs registered in compliance with the SIM Registration Act.

"We are pleased to see a steady increase in registered subscribers. However, we understand that some of our customers may still need assistance. So in our commitment to provide excellent service, our Globe Stores and Globe Easy Hubs are open to assist customers who need help for SIM registration," said Cleo Santos, Head of Globe Channel Management Group.

This effort is on top of 24/7 registration via Globe’s SIM registration website https://new.globe.com.ph/simreg, and the GlobeOne app. Globe earlier launched National SIM Registration Week, an initiative to roll out over 500 SIM Registration Assistance Desks across the country, including remote areas and places known to have high concentration of users of basic phones.

Register your Globe At Home Prepaid WiFi SIM now

Globe at Home is making it easy, hassle-free, and rewarding for Home Prepaid WiFi users to comply with the SIM Registration Act before the April 26 registration deadline to avoid deactivation and keep the best times going.

“We are calling on our Home Prepaid WiFi subscribers to register their SIM as soon as possible so they can enjoy uninterrupted home connection and the numerous promos and rewards exclusive to Globe At Home customers,” said Raymond Policarpio, Vice President of Globe At Home Brand Management.

The registration process is quick and convenient. Just follow these five simple steps.

Globe SIM registration via GlobeOne App now open

Globe customers can now register their SIMs through the GlobeOne app, another convenient and accessible option to comply with the SIM Registration Act.

By making SIM registration available on the app, Globe hopes to expand reach to its subscribers and finish registration of roughly 86.7 million SIM users under the Globe network by the April 26, 2023 deadline. As of February 22, Globe has logged over 14.47 million registrations.

“We have made the GlobeOne app available for SIM registration to provide an easy and convenient platform for our customers to register. Through the app, you’ll be able to complete your registration in three easy steps! What’s more, you will also get to access exclusive offers, and the best deals and rewards available only on the app. We encourage our customers to plan and schedule their SIM registration as early as they can,” said Darius Delgado, Globe Consumer Mobile Business Head.

Globe deploys more SIM Registration Assistance Desks under new round of NTC-led effort

Mobile leader Globe continues to support the SIM registration assistance initiative of the National Telecommunications Commission (NTC), setting up booths in 46 areas across the country from February 28 to March 4, 2023.

Globe encourages those who are yet to comply with the government mandate to visit these locations near them.  The schedule is as follows:

LUZON

Ifugao

●       February 28 - Lagawe (Municipal Compac)

●       March 1 - Banaue (Municipal Gym)

●       March 2 - Asipulo (Municipal Gym)

●       March 3 - Kiangan (Municipal Gym)

Globe Postpaid users may confirm SIM Registration in just one step

Starting Feb. 9, 2023, Globe Postpaid customers may start confirming registration of their SIMs in just one easy step.

To complete the SIM registration of its Postpaid customers, Globe today starts sending out an SMS asking them to confirm their details by simply texting SIMREG to 8080. 

By sending the SMS, individual Globe Postpaid and Platinum customers confirm to Globe the full name, date of birth, sex, address and proof of identification that they already submitted to Globe during postpaid application.

This step serves as the customers’ expressed confirmation for Globe to use their current details for SIM registration, in compliance with the law. 

Globe continues to support gov’t-led SIM registration assistance, deploys in 15 more areas

Mobile leader Globe continues to support government-led SIM registration assistance, deploying booths in 15 areas across the country this week.

This is part of Globe’s effort to reach as many customers as possible to get them registered by the April 26, 2023 deadline. SIM registration is open to all, especially senior citizens, persons with disabilities (PWDs), basic/feature phone users, and those without internet access.

If you need help to register your SIM, Globe’s assistance booths will be in the following locations.

February 8

●       Magpet, Cotabato (Municipal Gym)

February 9

●       Bauang, La Union (People's Hall, MSWD Office)

●       Echague, Isabela (Evacuation Center, Municipal Compound, Brgy. San Fabian)

●       San Simon, Pampanga (Municipal Covered Court)

●       Agoncillo, Batangas (Agoncillo Municipal Covered Court)

●       Libmanan, Camarines Sur (Libmanan Sports Complex)

●       Abuyog, Leyte (Brgy. Nalibunan Covered Court)

●       Salay, Misamis Oriental (Senator Ernesto Herrera Gymnasium, Brgy. Poblacion)

●       La Paz, Agusan del Sur (Municipal Gym, Poblacion)

●       Bauko, Mountain Province (Municipal Open Court, Brgy. Abatan)

Senior citizen registers 20-year-old SIM at Globe's SIM registration assistance desk in Bacolod

When Erlinda Caring chanced upon a Globe SIM Registration Assistance Desk on her recent trip to a mall in Bacolod City, the 68-year-old took the opportunity to get her SIM registered. She didn’t want to cram close to the deadline or risk losing her TM SIM, which she has been using for some 20 years.

"My children were busy, and I saw SIM registration in my area, so I grabbed the opportunity to register my SIM Card,” Caring, a basic phone user, told Globe brand ambassadors who manned the assistance desk on January 27, the day of her visit.

Caring, of Barangay Alijis, Bacolod City, was ready with two valid IDs and her SIM, and gamely posed for a photo to complete her registration.  It took her all of 5 minutes.

A loyal TM user, Caring shared that she has never changed her SIM as it has been convenient to use. “TM load is affordable and has a fast signal, too,” she said.

Globe logs over 11M prepaid SIM registrants, urges customers to register before April 26 deadline

Globe, the leader in Mobile, has registered more than 11 million active prepaid SIMs around a month after the law mandating all Filipinos to register their SIMs took full effect.

Globe hit the milestone 11-million mark on Monday, January 30, 2023, a month after the SIM Registration Act was rolled out as a measure to stop cybercrime, including scam messages that proliferated due to the anonymity provided by prepaid SIMs.

“We are grateful to our customers for promptly registering their SIMs. We understand the importance of addressing the proliferation of scam and spam messages and have made it our priority to provide our customers with a seamless registration process. We are committed to meeting the deadline and continuing our efforts to protect our customers from scammers and fraudsters,” said Darius Delgado, Head of Globe’s Consumer Mobile Business.

Globe logs over 11M prepaid SIM registrants, urges customers to register before April 26 deadline

Globe, the leader in Mobile, has registered more than 11 million active prepaid SIMs around a month after the law mandating all Filipinos to register their SIMs took full effect.

Globe hit the milestone 11-million mark on Monday, January 30, 2023, around a month after the SIM Registration Act was rolled out as a measure to stop cybercrime, including scam messages that proliferated due to the anonymity provided by prepaid SIMs.

“We are grateful to our customers for promptly registering their SIMs. We understand the importance of addressing the proliferation of scam and spam messages and have made it our priority to provide our customers with a seamless registration process. We are committed to meeting the deadline and continuing our efforts to protect our customers from scammers and fraudsters,” said Globe.

Globe holds assisted SIM registration in 30 Puregold branches across PH

To reach more customers across the country, Globe, the leader in Mobile, is opening assisted registration in 30 branches of leading supermarket Puregold as it hopes to cover as many SIM users under its network as possible before the April 26, 2023 deadline.

Globe will hold assisted SIM registration from January 27 to 29, 2023, in select Puregold branches where SIM users facing challenges in registering their SIMs can get the help they need.

“Being one of the country’s leading supermarket brands, Puregold branches across the country get heavy foot traffic and commands a diverse customer profile aligned with our own base. We go where our customers are, and we’re happy to have Puregold as a partner to widen our reach to get their SIMs registered,” said Darius Delgado, Head of Globe’s Consumer Mobile Business.

Cleo Santos, Head of Globe’s Channel Management Group, said bringing Globe’s SIM registration assistance booths to strategic locations in the country reflects its commitment to always put customers first.

Globe logs 1.5 million SIM registrations as portal optimized

Globe, the leader in Mobile, has logged over 1.5 million SIM registrations as of 4 p.m. Wednesday, hours after the platform went back online after fine-tuning and optimization for better customer experience.

Globe’s SIM registration portal, https://new.globe.com.ph/simreg, went back up early Wednesday after technical teams worked round the clock to address potential minor vulnerabilities found in the system.

As of 4 p.m. of December 28, 2022, a total of 1,528,735 Globe and TM SIM users have completed their registration.

“Our SIM registration platform is back up and running, and we’re happy to report that our customers are logging in to register. We shall continue to closely monitor the site’s performance using the 72-hour window from December 27 to check the stability and full optimization of the system,” said Yoly Crisanto, Globe Group Chief Sustainability and Corporate Communications Officer.

“We would like to thank our customers for their understanding as we address issues on our platform. We also would like to reassure them that there is enough time to register,” she added.

Globe girds for historic SIM registration of over 87.4 million customers

Mobile leader to provide hassle-free, secure and inclusive registration system

Globe, the leader in mobile, has begun preparations to ensure a credible and customer-friendly rollout of the SIM Registration Act, a colossal undertaking that entails getting over 87.4 million customers to register their SIMs within six months.

As mandated by law, the National Telecommunications Commission last Friday started consultations with relevant government agencies and various stakeholders including telcos for purposes of crafting the implementing rules and regulations (IRR) of the law, which was signed on October 10.

Once the IRR is approved and published, Globe shall commence the registration of all existing users of SIMs, including physical SIM cards and e-SIMs on mobile devices.