New Designs, New Trends, New Momentum: OPPO launches partnership with nendo design studio at CIIDE

Just this week, OPPO, the global smart device company, showcased multiple new conceptual designs based on its human-centric design philosophy at the 4th China International Industrial Design Expo (CIIDE), a national event focused on industrial design. These concepts were created for OPPO by leading Japanese studio nendo, founded by Oki Sato, the two companies collaborating to explore the possibilities of future design. 

At this year’s exhibition themed “New Designs, New Trends, New Momentum,” OPPO and nendo unveiled two conceptual designs. The first, the “slide-phone” concept, jumps off from the insight that smartphone users increasingly rely on their smartphones to interact with the world around them. Completely going against the trend of larger phones, as these, while supporting functionality, are less convenient and more difficult to hold, the “slide-phone” is designed with three foldable screens attached by hinges folding over in the same direction. 

Converge Celebrates 1M Subscribers Milestone with Stronger Commitment to Reliable Internet, Gives Free Speed Increase of up to 300 Mbps

The fast-paced shift to a digital lifestyle ushered by the pandemic has placed utmost importance on the reliability of internet connection. Major activities that drive heavier internet traffic such as work from home, distance learning, and at-home entertainment such as online gaming and video streaming and the increased use of features like 4K video which call for higher speeds have fueled the demand for better connectivity— a key commitment of Converge ICT to its ever-growing community. Now with a million subscribers, Converge Information and Communications Technology Solutions Inc. (Converge ICT) celebrates this milestone, and in the spirit of Christmas, by giving free speed increases to its customers of up to 300 Mbps. 

Starting December 15, both existing and new subscribers will be able to enjoy permanent speed upgrades to their plans without additional fees.  

**This offering is exclusive for existing Plan 1500 Subs who only need to pay an additional P99 per month to enjoy 10Mbps on top of their Plan

To avail of the free upgrade,

• Existing subscribers need to simply log on to go-faster-now@convergeict.com for the speed increase to take effect; 
• For new subscribers, application may be done via Converge ICT’s self-serve app site,  https://gofiber.ph/ 

In an additional offer from Converge, new subscribers can also enjoy their first month completely free when they apply for any Converge plan from December 12, 2020 to January 31, 2021.

With these upgrades, Converge continues to be a driving force for Filipinos in providing fast and reliable connectivity, addressing customers’ at-home needs. 

“The shifts we experienced this year have been pivotal to the growth of the fixed broadband market in the Philippines. With Converge ICT’s expertise, we are in a prime position to help the community adapt to the digital lifestyle by serving their at-home needs. The speed increase is one of the many steps we are undertaking to ensure that we follow through with our commitment to providing fast and affordable internet nationwide. With the holiday season fast approaching, the speed increase is also our way of giving back to Filipinos. We want to ensure they receive uninterrupted reliable internet that will allow them to stay connected to their loved ones this Christmas,” said Dennis Anthony Uy, founder and chief executive officer of Converge ICT.

#ExperienceBetter with the fastest growing fiber internet provider, Converge ICT. Visit convergeict.com for more details.

Win great holiday treats from Intel

Intel is starting this holiday season with a promo! With every single purchase of the 10th Gen Core i3/i5 Processors, you are qualified to win exciting prizes such as Php 100,000 of PayMaya credits, Sodexo vouchers, gadgets, and many more!

Participating products in the promo are Intel Core i3-10100, Intel Core i3-10100F, Intel Core i5-10400, Intel Core i5-10400F, Intel Core i5-10500, Intel Core i5-10600, Intel Core i5-10600KF, and Intel Core i5-10600KA. Any single purchase of any of these products from November 27 to December 25, 2020, entitles the buyer to a raffle entry. This promo can be availed at all participating Intel resellers nationwide.  

Globe uses global best practice for customer service

“Hi, I’d like to check my data usage.”

“As of December 11, 2020, you have 9.2 GB left out of your 10.0 GB data allowance. Your data allowance will refresh on December 31. Is there anything else I can help you with?”    

Most of the time, customer support inquiries are directed to live agents.  Today,  chatbots are reshaping the way companies interact with their customers especially under the new normal.

A chatbot is a software application that allows human-like online conversations using messaging platforms such as Facebook Messenger. It is programmed with the necessary information that allows the bot to respond to customer inquiries or suggest the next best course of action. It enables customers to get the help they need through  channels that customers are familiar with.

Bots can easily work together with live agents to support customers. Instead of agents answering all inquiries, which may take time, bots can respond to simple, commonly-asked questions. They can also hand off customers to live agents for multiple transactions that may be too complex for a bot to handle.

Converge Upgrades International Uplinks to Meet Surging Demand and Ensure Quality of Experience

Converge ICT Solutions Inc. has recently completed a massive upgrade of its International Uplink Ports for IP Transit (IPT), Private Network Interconnect (PNI) and Internet Exchange (IX) connectivity.

With this undertaking, Converge aims to provide high availability for its Internet services to ensure that customer connections can reach their content in the fastest possible way with the lowest latency.

Brother Philippines introduces Brobot, a cute and helpful customer service chatbot

With its mission of always making sure they’re at their customers’ side, Brother Philippines constantly develops new programs and methods to ensure top-quality customer service in all channels.

It’s in light of this goal that Brother launches Brobot, a new customer service chatbot. It seeks to help customers inquiring about the brand’s products and services. The cute and helpful bot, accessible on the Brother Philippines website, has been steadily learning through constant interactions with customers—and continues to learn the more people interact with him every day. While he can already answer most queries, soon enough he’ll be able to respond to even more questions!

“We always want to ensure that our customers will always get the help they need when it comes to Brother’s products and services,” said Brother Philippines President Glenn Hocson. “Having Brobot, who can answer questions all the time, anytime, is the best way we can attend to anyone looking for more information. We suggest customers interested in Brother to give him a try on our website!”

More Than You Expect: POCO Launches the All-New Entertainment Beast POCO M3

 

POCO establishes its global independence as it unveils its latest budget smartphone, featuring a powerful camera, 6,000 mAh battery and FHD+ display

Building on its renowned smartphone lineup, POCO Global today announced its independence, as well as its brand-new entry-level smartphone, POCO M3. Boasting a 48MP triple camera setup, 6,000 mAh battery, a beautiful FHD+ smartphone display, and a Qualcomm® Snapdragon™ 662 chipset, POCO M3 is the next “it” device for young entertainment-on-the-move enthusiasts. 

POCO M3 marks the debut of POCO Global’s M-series: the brand’s foray into an entirely new category. The new product line builds on POCO Global’s success competing with top-of-the line flagships with its F-series, as well as the impact of its X series in the mid-range category, opening the brand up to a new set of global tech lovers.